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Privacy Policy

In order for a refund to be issued for any of our software products, you must agree to the following:

1. All refund requests must be made within 30 days of the date you purchased our services.

2. Due to international Copyright Law, once software is activated with your serial key(s), you are ineligible for our 30 day refund policy. If within 24 hours of your purchase you request a refund, you may be entitled to said refund providing that you have uninstalled the software and removed any traces of the serial key.

3. You should tell us your Order ID and serial key.

4. If all refund conditions are met, AVsoftware, LTD will issue to you a refund of the software purchase amount and refund any appropriate taxes included with your order. All refunds will be made using the same payment method that was used to purchase the software products.

5. Software or hardware compatibility problems are not acceptable causes for a refund. Free trial versions are provided of all our software products and it is the customer's sole responsibility to ensure desired operation before purchasing any of our products. If your license keys are stolen, shared, or distributed to a third party, you void your right to refund.
It may take up to one week to process your refund request.

User Log Files

No information connecting a user name or the identity of a user (IP address for example) with the sites being visited is ever kept any where in any form. Our log files do not contain usernames or user IP addresses. Additionally, they are purged every 48 hours. Our own system administrators can not tell who is looking at what, even in real time with root access to the servers

Information this Site Gathers/Tracks

User email addresses are used exclusively to notify the user of changes to our services which will affect the user directly.

Credit Card Processing

Our Credit Card payment system is powered by RegNow.com. Your credit card number is not passed back to us . RegNow.com is a professional internet-based payment processing vendor in Issaquah, Washington, USA. RegNow accepts customer orders via online checks, Visa, MasterCard, Discover, American Express, Diners, JCB and debit cards with the Visa, Mastercard logo. Our site is protected through a Secure Sockets Layer (SSL) using the highest level of public and private keys data encryption. All transactions on this site are completely safe and protected.

Sharing of the Information this Site Gathers/Tracks

SoftSparx Inc. never shares any personally identifiable information with any other company, organization or individual